Changelog of 379980
Microsoft Teams: Queues app (Premium)
The new Queues app is a solution for collaboratively handling customer calls natively in Teams. Starting with surfacing call queue calls, your team members can use the Queues app to handle inbound calls, be it PSTN or VOIP. They can make outbound calls on behalf of the call queues or auto attendant that they are assigned to. And they can review the call queue statistics and seamlessly collaborate with their lead and colleagues within the flow of work. Authorized users, with permissions from Teams admins, can monitor their call queues and auto attendants in realtime, generate reports on queue and agent performance, configure their call queues and auto attendants using Teams settings, and opt in or out their team members to optimize for business needs. This is a Teams Premium feature.Feature ID: 379980
Added to roadmap: Tue Mar 26 2024
Last modified: Mon Oct 21 2024
Product(s): Microsoft Teams
Cloud instance(s): GCCWorldwide (Standard Multi-Tenant)
Platform(s): Desktop
Release phase(s): General Availability
Status: In developmentRolling out
Preview Available:
Rollout Start: October CY2024
0005
Microsoft Teams: Queues app (Premium)
The new Queues app is a solution for collaboratively handling customer calls natively in Teams. Starting with surfacing call queue calls, your team members can use the Queues app to handle inbound calls, be it PSTN or VOIP. They can make outbound calls on behalf of the call queues or auto attendant that they are assigned to. And they can review the call queue statistics and seamlessly collaborate with their lead and colleagues within the flow of work. Authorized users, with permissions from Teams admins, can monitor their call queues and auto attendants in realtime, generate reports on queue and agent performance, configure their call queues and auto attendants using Teams settings, and opt in or out their team members to optimize for business needs. This is a Teams Premium feature.Feature ID: 379980
Added to roadmap: Tue Mar 26 2024
Last modified: Thu Jul 25 2024
Product(s): Microsoft Teams
Cloud instance(s): GCCWorldwide (Standard Multi-Tenant)
Platform(s): Desktop
Release phase(s): General Availability
Status: In development
Preview Available:
Rollout Start: AugustOctober CY2024
0004
Microsoft Teams: Queues app (Premium)
The new Queues app is a solution for collaboratively handling customer calls natively in Teams. Starting with surfacing call queue calls, your team members can use the Queues app to handle inbound calls, be it PSTN or VOIP. They can make outbound calls on behalf of the call queues or auto attendant that they are assigned to. And they can review the call queue statistics and seamlessly collaborate with their lead and colleagues within the flow of work. Authorized users, with permissions from Teams admins, can monitor their call queues and auto attendants in realtime, generate reports on queue and agent performance, configure their call queues and auto attendants using Teams settings, and opt in or out their team members to optimize for business needs. This is a Teams Premium feature.Feature ID: 379980
Added to roadmap: Tue Mar 26 2024
Last modified: Thu Jul 11 2024
Product(s): Microsoft Teams
Cloud instance(s): GCCWorldwide (Standard Multi-Tenant)
Platform(s): Desktop
Release phase(s): General Availability
Status: In development
Preview Available:
Rollout Start: August CY2024
0003
Microsoft Teams: Queues app (Premium)
The new Queues app is a solution for collaboratively handling customer calls natively in Teams. Starting with surfacing call queue calls, your team members can use the Queues app to handle inbound calls, be it PSTN or VOIP. They can make outbound calls on behalf of the call queues or auto attendant that they are assigned to. And they can review the call queue statistics and seamlessly collaborate with their lead and colleagues within the flow of work. Authorized users, with permissions from Teams admins, can monitor their call queues and auto attendants in realtime, generate reports on queue and agent performance, configure their call queues and auto attendants using Teams settings, and opt in or out their team members to optimize for business needs. This is a Teams Premium feature.Feature ID: 379980
Added to roadmap: Wed Mar 27 2024
Last modified: Fri Jul 12 2024
Product(s): Microsoft Teams
Cloud instance(s): Worldwide (Standard Multi-Tenant)GCC
Platform(s): Desktop
Release phase(s): General Availability
Status: In development
Preview Available:
Rollout Start: August CY2024
0002
Microsoft Teams: Queues app (Premium)
The new Queues app is a solution for collaboratively handling customer calls natively in Teams. Starting with surfacing call queue calls, your team members can use the Queues app to handle inbound calls, be it PSTN or VOIP. They can make outbound calls on behalf of the call queues or auto attendant that they are assigned to. And they can review the call queue statistics and seamlessly collaborate with their lead and colleagues within the flow of work. Authorized users, with permissions from Teams admins, can monitor their call queues and auto attendants in realtime, generate reports on queue and agent performance, configure their call queues and auto attendants using Teams settings, and opt in or out their team members to optimize for business needs. This is a Teams Premium feature.Feature ID: 379980
Added to roadmap: Wed Mar 27 2024
Last modified: Thu May 02 2024
Product(s): Microsoft Teams
Cloud instance(s): Worldwide (Standard Multi-Tenant)
Platform(s): Desktop
Release phase(s): General Availability
Status: In development
Preview Available:
Rollout Start: JuneAugust CY2024
0001
Microsoft Teams: Queues app (Premium)
The new Queues app is a solution for collaboratively handling customer calls natively in Teams. Starting with surfacing call queue calls, your team members can use the Queues app to handle inbound calls, be it PSTN or VOIP. They can make outbound calls on behalf of the call queues or auto attendant that they are assigned to. And they can review the call queue statistics and seamlessly collaborate with their lead and colleagues within the flow of work. Authorized users, with permissions from Teams admins, can monitor their call queues and auto attendants in realtime, generate reports on queue and agent performance, configure their call queues and auto attendants using Teams settings, and opt in or out their team members to optimize for business needs. This is a Teams Premium feature.Feature ID: 379980
Added to roadmap: Wed Mar 27 2024
Last modified: Wed Mar 27 2024
Product(s): Microsoft Teams
Cloud instance(s): Worldwide (Standard Multi-Tenant)
Platform(s): Desktop
Release phase(s): General Availability
Status: In development
Preview Available:
Rollout Start: June CY2024