Changelog of 473884
Microsoft Teams: Queues App to add Monitor Whisper Barge and Takeover
Authorized users will be able to enter into a monitoring session with selected agents for private coaching. They can listen to customer calls, whisper to the agents for private message, even barge into or takeover the call.Feature ID: 473884
Added to roadmap: Thu Dec 19 2024
Last modified: Fri Feb 14 2025
Product(s): Microsoft Teams
Cloud instance(s): GCCWorldwide (Standard Multi-Tenant)
Platform(s): DesktopMac
Release phase(s): General AvailabilityTargeted Release
Status: In development
Preview Available:
Rollout Start: MarchApril CY2025
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Microsoft Teams: Queues App to add Monitor Whisper Barge and Takeover
Authorized users will be able to enter into a monitoring session with selected agents for private coaching. They can listen to customer calls, whisper to the agents for private message, even barge into or takeover the call.Feature ID: 473884
Added to roadmap: Thu Dec 19 2024
Last modified: Thu Dec 19 2024
Product(s): Microsoft Teams
Cloud instance(s): GCCWorldwide (Standard Multi-Tenant)
Platform(s): DesktopMac
Release phase(s): General AvailabilityTargeted Release
Status: In development
Preview Available:
Rollout Start: March CY2025